What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

B=New Sounds is the best! They care about their patients and Jessica the receptionist always works with me to reschedule an appointment that fits my needs. The audiologist is the greatest. She takes the time explain what she is doing and how it will help your situation/hearing. The tech is...

Jeff Strickland, on Google

I got my hearing checked & got rechargeable hearing aids at True Sound. I found it a great experience & everyone is so nice & I felt like they had my best interest in mind. I will always come here for my hearing needs. It's an awesome place!

Kathy Smith, on Google

This is a very attractive office. All of the employees are very nice. I enjoy going there to have my ears and hearing aids checked. I especially love Heather. She is super sweet and very informed about the hearing aids. I enjoy the candy and cookies that they put in...

Carolyn Bain, on Google

The office was clean, no touch registration. Little or no wait time. Thank you, New Sound.

Lessie Hoffman, on Google

Very nice and patient staff. They took the time to answer my questions. We never feel rushed or leave with any unanswered questions.

Michelle Ybanez, on Google

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